SHIPPING & REFUNDS
SHIPPING POLICY
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Shipping Info
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Love, Jane Shipping Information
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Thank you for shopping with Leyla K's Sweet Treats. We are excited to share our delicious cookies and pecan candy with you. Please read the following information about our shipping policies to ensure a smooth and enjoyable shopping experience.
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Shipping Information:
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Shipping Rates and Methods
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We offer flat-rate shipping for all orders.
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Orders are shipped via [USPS Priority Mail to ensure prompt delivery.
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Shipping rates will be calculated at checkout.
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Processing Time
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Orders are typically processed within 1-3 business days.
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Delivery Time
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You will receive a shipping confirmation email with tracking information once your order has been shipped.
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Shipping Restrictions
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We do not ship to P.O. boxes.
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Shipping Schedule
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We ship orders Monday through Wednesday to avoid weekend transit and ensure freshness.
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Orders placed after 12 PM (CST) on Wednesday will be shipped the following Monday.
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Order Tracking
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Once your order has been shipped, you will receive a tracking number via email.
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You can track your order through the carrier's website using the provided tracking number.
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Delivery Issues
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If you encounter any issues with your delivery, please contact us at jane@love-jane.com within 24 hours of receiving your order.
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For damaged or missing items, please provide photos and detailed information to assist us in resolving the issue promptly.
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Returns and Refunds
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Due to the perishable nature of our products, we do not accept returns.
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If you are not completely satisfied with your purchase, please refer to our Refund Policy for assistance.
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Contact Us
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If you have any questions or concerns regarding your order or our shipping policies, please contact us at jane@love-jane.com. We are here to help!
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Thank you for choosing Leyla K's Sweet Treats. We hope you enjoy our sweet treats as much as we enjoy making them for you.
REFUND POLICY
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Refund Policy
Love, Jane Refund Policy
Thank you for purchasing Leyla K's Sweet Treats on Love, Jane! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.
Refund Policy:
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Eligibility for Refunds
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To be eligible for a refund, you must contact us within 24 hours of receiving your order.
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Your treat(s) must be uneaten and in the same condition that you received it.
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Your item must be in the original packaging.
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Non-refundable Items
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Any cookie or candy that's been eaten.
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Requesting a Refund
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To initiate a refund, please email us at jane@love-jane.com with your order number and the reason for the refund request.
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We may ask for additional information or photographs to process your request.
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Processing Refunds
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Once we receive your request, we will notify you of the status of your refund.
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If your refund is approved, we will initiate a refund to your original method of payment.
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You will receive the credit within a certain number of days, depending on your card issuer’s policies.
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Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at jane@love-jane.com.
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Shipping
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund.
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Contact Us
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If you have any questions about our refund policy, please contact us at jane@love-jane.com.
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Thank you for your understanding and for supporting Love, Jane!
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